Markus Fiedler, Samuel A. Fricker, Farnaz Fotrousi, Philippe Cousin, Quality of Experience Assessment Based on Analytics, ETS 2013 : 2nd European Teletraffic seminar, September 30 – October 2nd, 2013, Karlskrona, Sweden

This work, which is connected to the Future Internet Public Private Partnership (FI-PPP) Integrated Project FI-STAR, presents a validation approach for Future Internet applications based on the use of analytics. In particular, it discusses how to use and combine software use and health statistics for the assessment of user-perceived Quality of Experience, in order to monitor user satisfaction, the risk of user churn, and the status of the corresponding ecosystem.

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